We sincerely apologize for the communication shortfalls previously experienced, and would like to facilitate further assistance. Please know that your experience has been well documented, and shared with our leadership teams. Please rest assured that the security of our guests is a top priority here at MGM National Harbor. As a family friendly Hotel & Casino, we take these incidents very seriously. Such facilities and service shortfalls are truly not the norm for our property, and sincerely apologize for the unpleasant experience. Dear Guest, It is disheartening to learn of the startling experience you had with you family while visiting our resort.
